Just a small in number lines to let you know for what cause pleased I was with the high quality of the articles in the September issue.

Usually I find myself skimming end most of our trade magazines on the other hand your issue made me stop and read it shelter to cover.

advantageous topical marketing material in an easy to read (and understand) format. Special thanks to whoever came up with the article about "The charge of Doing Business." It was as profitable as any SEMA business seminar and I didn't have the cost of (staying) a week in Las Vegas.

Please hold up the good work.

Len Boscarine

General Manager/Owner

Kanopy Kingdom

Milton, Wash.

I just read your article about getting the right part the first time (November 2003) You mentioned in the article about a form your technicians use to obtain all the information forward the vehicle they are working in succession As a parts supplier, I would like to have all the correct information when the technician calls, and he doesn't have to leave the phone several times to retrieve what size the engine is or if it has ABS brakes or not. I would like a archetype of the form you use and behold if I could implement more [i]or[/i] less kind of program with my installers to help the iniquitous part and return problem that we all support from.

And according to the way, I have read your articles for years and am a big fan.

Mark Schmidt

Automotive Warehouse

Clovis, NM

Editor's note: We e-mailed the form to you. Use it wisely.

E-mail your literal senses to Larry Silvey--lsilvey@advanstar.com. We make an exception of the right to edit them.

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